It is a team work for us at Wang Vision. Our phone staff did a great job in getting you in, in a timely fashion and with such a special arrangement, to meet your specific time need, and our admin staff, our technicians and doctors all did their parts. We as a team, worked with you, our patient, and together, we made it happen! At Wang Vision, we
know that more important than technical skills and technologies, first and foremost, as your eyecare provider, we need to take care of you, our patients, who each has a specific need and expectation. Offering the best care, and first-rate service, to meet or exceed the expectations of our patients, is what Wang Vision is about and what sets us apart.
I trust that the other doctor whom you saw before you came to us on Friday did have a good intention, and did mean well. However, the problem was perhaps he was a bit too rushed, did not spend the necessary amout of time, to look at your situation and unique corneal measurement carefully, or may not have the necessary laser technological skill, to devise a customized treatment plan that suits your specific corneal architecture and your prescription treatment parameters. At Wang Vision, we know that ultimately, the quality of our work is defined by the clarity of vision that we created in our patients. We need to produce the best quality of vision in our patients, we need to deliver, and that, can only come from a total commitment, to your vision.
It was a pleasure, to meet your whole family on Sat, and it was truly a joy for me, to see the tremendous impact of what we do, in your life and to your family.
I prayed with you, when we started our surgery, because I have come to realize that even with the best service and technology, we as human beings are still limited, so we need to remain humble, to know that only through acknoledging God's power and His being the leader in our lives, can we turly be happy.
We are gratefuly that you have chosen Wang Vision, and delighted that you have bran new vision, with which you are now able to pursue your dream career! On behalf of Wang Vision team, I send our best wishes to you!
Blessings,
Ming
From: Bryan White
To: Ming Wang
Subject: Testimonial, case of Bryan White
Dr. Wang and his staff are nothing short of AMAZING. I had an exceptional experience at their facility. I had to have LASIK performed due to an endeavor I'm pursuing. It is imperative to have top notch vision for the position I'm attempting to obtain. My mistake-I initially selected another Doctor. My experience with that Doctor and his staff was NO WHERE near comparable to my experience with Dr. Wang and his staff. I was told by the other Doctor that my corneas were to thin and he could not perform LASIK. At that point I saw my hopes and dreams fading away.
Extremely frustrated and borderline devastated, I contacted your office that afternoon. On the phone I was promptly directed to who I needed to speak with, just like every time I had called before. I pleaded my case! Your staff new the urgency and importance of why I needed to have LASIK performed from previous conversations. I was placed on hold for a split second, then she asked "how quick can you get here." That was at 3:45 on a Friday afternoon!
From the moment I walked through the doors of your facility- the experience was unbelievable. Your Staff's professionalism and thoroughness, top notch technology, and most importantly you Dr. Wang. Not only did you change my life that day, you ensured me LASIK could be performed, and the procedure could be done that day! You took the TIME to explain to me why the other Doctor couldn't perform the procedure, and reassured me by drawing a diagram. You taking the time to listen to me as a patient, reassuring me, and educating me about the procedure was one reason for the exceptional experience. That type of compassion is far and few between these days. Just before the surgery you placed your hands on my shoulders and prayed. Not the Our Father or a Hail Mary, a personal prayer. You prayed for a successful procedure, why I was there, and its importance-you made it personal- I was floored!!
When Dr. Wang himself called later that night to check on me I was in disbelief! I've never had a Doctor personally follow up with me! Eighteen hours after the surgery I read 20/20 in each eye individually and 20/15 with both eyes!!! Dr. Wang, I consider what you did a miracle. You are the best of the best. I can't thank you and your staff enough
for doing what you do!
Respectfully,
Bryan White
